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E-Tickets
What are e-tickets and why should I use them?
On what airlines can I purchase e-tickets?
How do I travel with an e-ticket?
How will I know I have a confirmed reservation and a seat assignment?
What should I do if I need a paper receipt?
When would I need a paper receipt?
What are e-tickets and why should I use them?
Electronic tickets, or e-tickets, now offered by many major airlines, allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind. An e-ticket confirms your airline ticket purchase without requiring a paper record; the only record of an e-ticket sale is in electronic form in the airline's computer system. When you buy e-tickets through Egencia, you'll receive a confirmation of your purchase via e-mail.
On what airlines can I purchase e-tickets?
E-tickets are currently available on these and other airlines:
AirTran
Alaska Airlines
America West
American Airlines
ATA
British Airways
Continental Airlines
Delta Airlines
Frontier Airlines
Hawaiian Airlines
Lufthansa
Midwest Express
Northwest Airlines
United Airlines
In order to qualify for e-tickets, all segments of your trip must be flown on the same airline or on airlines linked by interline e-ticketing agreements. While all of these airlines offer this service, e-tickets may not be available for every flight.
This list will be updated as e-tickets become available on more airlines.
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How do I travel with an e-ticket?
When flying on an e-ticket, airport security and airline check-in locations require you to provide a government issued photo ID, along with one of the following documents indicating a flight departure for the current date:
- An Egencia ticket receipt (including ticket number)
- An Egencia itinerary (including ticket number)
- A boarding pass
This information is required in order to enter the secured area beyond the security screening checkpoint. Passengers who do not need to check baggage and already have an approved document (outlined above) may proceed through the security checkpoint directly to the departure gate.
The printed documentation you present at the airport must include your airline ticket numbers. Ticket numbers are displayed on your itinerary as well as your e-ticket receipt, and are generally available within 30 minutes after you've completed your purchase. We also recommend that you check your itinerary online within 24 hours of your scheduled departure to ensure that the information that is displayed on your printed documents has not changed.
How will I know I have a confirmed reservation and a seat assignment?
The e-mail you receive when you purchase your e-ticket includes your purchase confirmation number. This confirmation number is on record with both Egencia and the airline. If you have a confirmation number, your reservation is confirmed.
The confirmation number is also listed in the itinerary Egencia saves for you online. To view your itinerary, click the My Trips link anywhere on the site. Sign in as usual. You'll see a list of all the itineraries we have stored for you. You'll find the confirmation number for your flight in the flight portion of your itinerary. Each itinerary is saved until your trip is over.
To be sure you have a seat assignment, arrive at the airport at least 1 hour before your flight's departure and check in promptly. Whether you use a paper ticket or an e-ticket, early check-in is necessary.
We strongly recommend that you print out your flight confirmation email and take it to the airport with you.
What should I do if I need a paper receipt?
If you need a paper receipt for your purchase, a printout of your itinerary may be sufficient. On the itinerary page, simply click Show printable itinerary in the Itinerary options table, and print your itinerary from this view. You may also ask for a printed receipt when you check in for your flight.
When would I need a paper receipt?
If you are traveling internationally, a paper receipt may be required if you need to change your travel plans en route or if one of your flights is delayed. Some airlines accept print-outs of confirmation e-mails such as those sent by Egencia as documentation. Check with the airline about its policies before you depart.
Some employers require paper receipts for business travel expense reports. Some companies accept print-outs of confirmation e-mails, but check your company's policy to find out what is acceptable documentation.
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