Egencia | An Expedia, Inc. Company

Streamline your basic travel planning with these features.

Central Billing

Enter company credit cards that users may use to buy travel.

From the homepage, go to Central Billing → Add a central billing card.

Enter the following information:

• Basic: Card type, number, expiration date, cardholder/administrator, card description, billing address
• Access: Grant access by traveler policy group or type of purchase (air, hotel and/or car).
  (See Simple Customization section for more information.)

Broadcast Messaging

To post a message on your company site that can be read by all users:

• From the homepage, go to Broadcast messages → Post a New Message.
• Enter your title, message, and whether or not the message should be marked as urgent. (Messages marked as urgent will appear with a yellow exclamation point marker to the left of the message.) Click Post this message to complete.
• To add a Web (or intranet) link include http:// or https:// as required to ensure that your link is clickable.

To edit a message:
Go to Broadcast Messages then click on the message you want to change. Edit message as necessary and click Update This Message.

To delete a message:
Check the boxes next to the message(s) you want to delete, then click Delete Selected Messages.

Customer Service Levels by User

Travel Managers may assign service levels by traveler in your company and have the appropriate e-mail address and phone number appear for those travelers on your company's Egencia site.

Travel Managers may also view itemized service fee schedules within their site. Available service groups are determined by your company's enrollment level (i.e. Executive, Corporate, Custom or Team).

Custom, detailed customer service information displayed throughout the site provides easy access for travelers to agents or technical help - whether your users choose to book travel by phone, desire help with online booking tools, or have other requests.

Learn how to set Service Levels by User.