Customer Case Studies

• Akamai Technologies
• Humana Inc.
• Indiana University
• Info Space
• The Macerich Company
• Papa Murphy's
• Qualys
• The Relizon Company
• salesforce.com
• Tallan
• University of Louisville
• Willamette University

Privacy Statement for Expedia Corporate Travel

Introduction

Expedia Corporate Travel understands that making purchases through our Corporate Travel Program involves a great deal of trust on your part; we take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personally identifiable information ("PII") you provide us. (PII includes information that can be linked to a specific individual, such as name, address, phone number, or e-mail address.) As a participant in our Corporate Travel Program, you have the right to understand our information privacy practices prior to providing Expedia Corporate Travel with any of your PII. The description below of our Corporate Travel Program is designed to facilitate your understanding of these practices.

Corporate Travel Program

Overview

To manage its business travel needs, your company has enrolled in the Expedia Corporate Travel Program. Under this Program, your company must designate a travel manager ("Travel Manager") to manage and administer the travel needs of your company's employees. Your company and/or the Travel Manager may also appoint one or more travel arrangers ("Arranger" or "Global Arranger") to purchase and manage the travel of individual employees ("Travelers"). Travel Managers, Global Arrangers and Arrangers may also book on behalf of a non-employee ("Guest"), as deemed appropriate by the company. A Global Arranger may generally access and book travel for all Travelers for your company under the Corporate Travel Program, while Arrangers may generally access and book travel for only those Travelers assigned to the Arranger by a Travel Manager.

Travelers

Travelers may either purchase and manage their own travel or rely on their Travel Manager or Arranger or Global Arranger to do so on their behalf. To purchase and manage their own travel, Travelers must register to become a member of the Expedia Corporate Travel Website ("Website") or have profile data loaded in our system by the Expedia Corporate Travel implementation team. Travelers who do not register to become members of our Website must rely on their Travel Manager, Arranger or Global Arranger. If you are a Traveler, this policy applies to you regardless of whether you are purchasing and managing travel yourself or through your Travel Manager, Arranger or Global Arranger. This policy also applies regardless of whether the travel you purchase is business or personal. Accordingly, unless we say otherwise, when we refer to "you" in this policy, we are referring to you as the Traveler, whether you are acting on behalf of yourself or through a Travel Manager, Arranger or Global Arrger.

Travel Managers, Arrangers and Global Arrangers

While this policy is primarily directed at Travelers, it also applies to Travel Managers, Arrangers and Global Arrangers. As a general matter, any PII that a Travel Manager, Arranger or Global Arranger provides to us about himself or herself in connection with our Corporate Travel Program is protected as set forth in this policy. Expedia Corporate Travel, however, reserves the right to contact Travel Managers, Arrangers and Global Arrangers as contemplated by their company's Corporate Travel Agreement with us (e.g., for feedback on the Program, to discuss the business relationship, discuss new promotions, etc.). This contact may occur via phone, e-mail or postal mail.

In addition, in purchasing and managing travel on behalf of any Traveler or Guest, Travel Managers, Arrangers and Global Arrangers are responsible for obtaining the Traveler's consent before acting on the Traveler's behalf and for ensuring that the Traveler receives and agrees to the terms of this policy. Each Travel Manager, Arranger and Global Arranger also agrees to comply with the terms of this policy when providing or handling any PII of any Traveler.

Travel Administration by Your Travel Manager, Arranger or Global Arranger

If we are required to send you any notification or communication (e.g., travel itineraries, confirmations, Travel Alerts, etc.), we will send them to you if you are a registered user of our Website or if you are not a registered user but your Travel Manager, Arranger or Global Arranger has provided us with your address. Otherwise, we will send such notification or communication to your Travel Manager, Arranger and Global Arranger, who will be responsible for sending it to you.

Your Travel Manager, Arranger and Global Arranger may have the ability and discretion to edit, delete or disable your account with Expedia Corporate Travel. Your Travel Manager, Arranger and/or Global Arranger may also specify additional email addresses that may be sent email copies of your itinerary confirmations with each purchase, which will contain information about your itinerary as well as any additional Company data collected during purchase. We are not responsible for any of their actions in this respect, and any questions in this regard should be directed to your Travel Manager and/or Arranger or Global Arranger.

Whether you purchase travel directly from us or allow your Travel Manager, Arranger or Global Arranger to do so on your behalf, your Travel Manager, Arranger or Global Arranger may have access to your member ID, password, name of your member account, as well as your travel itineraries and all other information in your account, and may share this information with others within your organization. Your Travel Manager, Arranger or Global Arranger will also be able to update your profile settings (excluding your Member ID and password) and travel preferences. Your Travel Manager, Arranger or Global Arranger will also be able to view, change, or cancel any of your trip itineraries.

Scope of Policy

This policy sets forth the information collection and use practices of Expedia Corporate Travel. The policies or practices of your company may differ, and we are not responsible for any use or disclosure of your PII by anyone at your company or any acts or omissions of your Company, Travel Manager, Arranger or Global Arranger. If you have any questions about the manner your Company, Travel Manager, Arranger or Global Arranger handles your PII or purchases or manages travel on your behalf, please contact the appropriate representative of your company.

What information we collect from you

Expedia Corporate Travel only collects PII that you voluntarily provide to us. Tell me more.

How we use your information

Expedia Corporate Travel uses your PII for the purposes of responding to and processing your requests for our travel products and services. Tell me more.

Who we share your information with

Expedia Corporate Travel will only share your PII with our authorized service providers that perform certain services or functions on our behalf or as required by law. Expedia Corporate Travel does not sell or rent your PII to anyone. Tell me more.

How you can control the use of your information

Expedia Corporate Travel provides you with choice and control over the collection and use of your PII, as well as a means of updating, correcting, or removing any PII stored in your customer profile. Tell me more.

How you can decide what marketing communications you'll receive

Expedia Corporate Travel may send targeted promotional communications to Travel Managers, Arranger or Global Arranger as described herein. Importantly, Expedia Corporate Travel provides you with the opportunity to specifically choose whether you will receive promotional marketing communications from us. For promotional postal mail, this can be accomplished by following the unsubscribe instructions on the postal mail piece. For promotional e-mail, if you are a registered user of Expedia Corporate Travel, this can be accomplished at any time by updating the email settings preferences in your profile. If you are not a registered user of Expedia Corporate Travel, and you choose not to receive any of the promotional e-mail marketing communications that Expedia Corporate Travel provides, you should express this preference to your Travel Manager, Arranger or Global Arranger so your preference can be sent to us. You may also unsubscribe from Expedia Corporate Travel's promotional marketing communication by following the unsubscribe instructions in any such communication. Tell me more.

How we protect your information

To protect your PII from unauthorized access, Expedia Corporate Travel uses leading security technology and procedures, which are reviewed regularly by an independent auditor.

By providing you with this Privacy Statement, Expedia Corporate Travel is pledging our continued commitment to protect the information you provide us. Expedia Corporate Travel regularly examines its information privacy practices to determine whether we are adhering to the disclosures about the collection, use, sharing, and protection of your PII made in this privacy statement.

Questions regarding this statement should be e-mailed to Expedia Corporate Travel or sent via postal mail to Expedia, Inc., attn: Privacy Officer, 13810 SE Eastgate Way, Suite 400, Bellevue, WA 98005.

The Expedia Corporate Travel Privacy Statement

This Expedia Corporate Travel Privacy Statement discloses the information privacy practices for Expedia's Corporate Travel Program. This Corporate Travel Program and associated Website are intended for use by U.S. companies and employees of such companies that are over 18 years of age.

Information collected about you

Expedia Corporate Travel collects personally identifiable information ("PII") about you that you specifically and voluntarily provide. PII includes information that can identify you as a specific individual, such as your name, phone number, or e-mail address. Your Travel Manager, Arranger or Global Arranger may provide us additional PII about you such as employer ID number. You are required to register as a member of Expedia Corporate Travel in order to use selected travel planning tools, and some PII is needed in order to process and fulfill travel requests; no areas of Expedia Corporate Travel can be accessed without providing any PII.

On all Expedia Corporate Travel pages that collect PII, we specifically describe what information is required in order to provide you with the product or service you have requested.

Expedia Corporate Travel collects PII if and when you:

• Complete the Expedia Corporate Travel Program Application
• Become an Expedia Corporate Travel member
• Complete a traveler profile
• Purchase travel
• Participate in a survey
• Contact or communicate with Expedia Corporate Travel

Member information

Expedia Corporate Travel collects your Member ID, password, and e-mail address when you register to become a member of our Website.

Traveler profile information

Expedia Corporate Travel collects the full name and contact number when a travel reservation is made for you. We may also collect information about your preferences, including meal requests, seat selection, frequent flyer/hotel/car rental programs and membership numbers, and ticketing options. This information is stored in the My Profile area of your Expedia Corporate Travel account and is also available through your Travel Manager, Arranger or Global Arranger.

When someone other than yourself is accompanying you on travel purchased through Expedia Corporate Travel, we may collect PII and travel preferences about that individual. You should obtain the consent of other individuals prior to providing Expedia Corporate Travel directly with their full names, contact numbers, e-mail addresses, and travel preferences, as they will be unable to directly access our systems to view or change any information you provide on their behalf.

Travel purchase information

Expedia Corporate Travel collects the billing address of the credit card that is used to purchase travel. If your credit card is used to purchase the travel, we will also collect credit card information, including card number, card type, cardholder name, and expiration date, in order to bill you for travel purchased through Expedia Corporate Travel. Please view our Credit Card Guarantee, posted within the Expedia Corporate Travel site, for additional information on Expedia Corporate Travel's commitment to protecting your credit card security.

Surveys

Expedia Corporate Travel may offer our members and Website visitors an opportunity to participate in a survey on the Website regarding their experience with our site. For our members, we may also send these surveys via e-mail. You are under no obligation to respond to any survey, and may unsubscribe from receiving these e-mail surveys by following the unsubscribe instructions in any such survey. Information collected by Expedia Corporate Travel when you participate in either of the above survey types may include your full name, e-mail address, and street address.

Contacting Expedia Corporate Travel

Expedia Corporate Travel collects PII such as your full name, Member ID, e-mail address, and/or contact number whenever you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to the Website, or accessing your account.

Our partners

Expedia Corporate Travel has partnered with reputable third parties to offer our members and Website visitors a variety of products and services. All travel services throughout Expedia Corporate Travel that are provided by a third-party partner are generally described as such. Although we only work with reputable third parties, our business partners may have different privacy policies and practices than Expedia Corporate Travel. We encourage you to review our business partners' privacy policies to further understand their procedures for collecting, using, and disclosing your information.

Other information we collect

Some information is collected automatically every time you visit the Website (e.g., cookies and computer information). In addition, information may be collected from other independent, third-party sources.

Cookies and other Web technologies

Expedia Corporate Travel collects information about your computer and assigns a "cookie" (a small, unique identifier text file). You do not provide this information-it is collected automatically as a means of supporting visits to our Website. This cookie does not contain any PII. You can always choose to not receive a cookie file by enabling your Web browser to refuse cookies or prompt you before accepting a cookie. Be advised that, by refusing to accept a cookie, you will not be able to access many travel services and planning tools offered by Expedia Corporate Travel.

Before you access the Expedia Corporate Travel Website, Expedia requires you to sign in as a member, using your Member ID and password. Once you sign in as an Expedia Corporate Travel member, we record the Member ID and the name on the member account in the cookie file on your computer. We may also record your password in this cookie file if you checked the box entitled "Save this password for automatic sign-in." Your Member ID, password, and the name on your member account is stored in the cookie file as encrypted data, so no one can view the information it contains by obtaining unauthorized access to your computer. Permanent cookie files remain on the hard drives of computers used to access Expedia Corporate Travel until you manually delete the file. A cookie file may also be placed on your hard drive by Expedia's third-party advertising companies. These companies may use aggregated statistics about your visits to this and other Web sites in order to provide advertisements about travel-related goods and services that you may be interested in. The information they collect does not include your PII.

The third-party advertising companies may also employ technology that is used to measure the effectiveness of ads. This is primarily accomplished through the use of a Web beacon (a single-pixel GIF), which is placed on our site to collect anonymous information. They may use this anonymous information about your visits to this and other sites in order to provide advertisements about goods and services of potential interest to you. No PII is collected during this process. The information is anonymous and does not link online actions to an identifiable person. If you would like more information and want to explore the option of not having this information collected by third-party advertisers, click here: http://www.networkadvertising.org.

Computer information

Expedia Corporate Travel collects certain technical information from your computer each time you request a page during a visit to the Website. This information is collected from your computer's Web browser to enhance your experience on our Website and may include your IP address, operating system, Web browser software (i.e., Netscape Navigator or Internet Explorer), screen resolution, and referrer site.

Information from other sources

To improve services and enhance personalization, we may periodically obtain information about you from other independent third-party sources and add it to our account information. Additionally, authorized Expedia personnel may update your profile to accurately reflect any new profile information included in communications from you to Expedia Corporate Travel.

Use of your information

Information collected on the Website may be used to:

• Register you as an Expedia Corporate Travel member
• Plan and purchase travel
• Notify you of travel changes through the Travel Alerts service
• Send marketing communications or surveys to you
• Respond to your questions or suggestions
• Improve the quality of your visit to our Website

Member registration information

When you register to become a member of Expedia Corporate Travel, we use your information to create your member account. You may then receive a "Welcome to Expedia Corporate Travel" e-mail that contains your Member ID and describes the benefits of using Expedia Corporate Travel for planning and purchasing your travel needs. If you do not register to become a member of Expedia Corporate Travel, but rather allow your Travel Manager, Arranger or Global Arranger to book travel for you on the Website, you may still receive this "Welcome to Expedia Corporate Travel" e-mail.

Travel planning and purchase

Information collected when you complete your traveler profile is used to confirm and process your travel reservation. In addition, information collected when you purchase travel is used to bill your credit card and deliver your travel itinerary, either electronically or through the mail.

Travel Alerts notification

In the event your travel plans are disrupted because of mechanical, weather, or carrier business conditions, Expedia Corporate Travel may send you notifications, including e-mails, to inform you of these conditions and help you make alternative travel arrangements. Whether your travel was booked by your Travel Manager, Arranger or Global Arranger on your behalf, any Travel Alert notification will be sent directly to the email address specified within your profile.

Out of policy booking notification

If your company has configured travel policy enforcement settings, it may also activate a setting that enables designated individuals to receive email notification, including full itinerary information for your purchases, of any booking that you make on our site that does not comply with your company's policy settings on our site. The list of designated individuals that will receive this additional email notification is specified by your Travel Manager or Global Arranger. If a booking does not comply with your company's policy settings, this email will also contain information regarding the first flight alternative that complied with your company's policy settings on our site that you declined.

Marketing and similar notifications

As a participant in the Expedia Corporate Travel Program, you may receive communications from us about special promotions, specials, trip information, or other travel opportunities on Expedia Corporate Travel and its marketing partners. You can opt out of receiving any promotional communication at any time on the My Profile page under the heading "E-mail settings," or by telling your Travel Manager, Arranger or Global Arranger that you no longer wish to receive such communications from Expedia Corporate Travel. (Expedia Corporate Travel cannot be responsible for the failure of your Travel Manager, Arranger or Global Arranger to communicate your preference to us.) You can also unsubscribe from these communications at any time by following the instructions in the communication.

We may also use your e-mail address or telephone number to contact you about changes to your purchased travel itinerary. To assess the effectiveness of these e-mails, we may attach a Web beacon that provides confirmation when you open an e-mail from Expedia Corporate Travel. This only occurs if your computer supports such technology.

You may also receive postal mail notifications from us about special promotions, flight specials, trip information, or other travel opportunities about Expedia Corporate Travel and its marketing partners.

Responses to your questions or suggestions

We will use your e-mail address or telephone number to respond when you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to the Website, or accessing your account.

Improving the quality of your visit to our Website

We collect certain information (e.g., travel information) based on your navigation of our Website in order to better understand and serve our customers. This data allows us to streamline the navigation of the Website and develop featured programs and content that will be of interest to our members and Website visitors. No PII is collected unless you explicitly provide it.

This information can also be used to display targeted advertisements. Advertisement information is taken from data explicitly provide on the Website, such as a flight origin or destination. No PII is used to deliver targeted advertisements.

Sharing your information

Expedia Corporate Travel does not sell or rent your PII to anyone.

Service providers

To provide and process the services you request, Expedia Corporate Travel shares your PII with our authorized service providers that perform certain services or functions on our behalf. We only share information about travel either reserved or purchased via Expedia Corporate Travel agents or our site. Our service providers need information about your traveler profile, as well as your credit card information, to process and confirm your travel reservation. These service providers will disclose information about your traveler profile to hotel, airline, cruise, rental car, and other travel suppliers whose products you have purchased. Like any other travel agent, this information must be shared with our travel suppliers to confirm your reservation and travel preferences. Although Expedia Corporate Travel offers travel products from hotel, airline, rental car, and other travel suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase on the Website. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.

Expedia Corporate Travel will occasionally share aggregated information with our service providers. This information does not contain any PII and is used to develop featured programs and content that will be of interest to our members and Website visitors.

In the event that you make a new, or update an existing, travel reservation by calling our toll-free number, your information may be accessed by a third-party service provider, as necessary, to respond to your request for customer service.

Expedia Corporate Travel may contract a reputable third party to facilitate the distribution of survey, promotion, or similar programs. Upon completion of these projects, all information is returned to Expedia Corporate Travel.

Trusted business partners

In addition, we may partner with trusted third-party Web sites to offer travel services from Expedia Corporate Travel. If we do, these trusted third-party companies will add travel sections to their Web sites in order to offer Expedia Corporate Travel provided travel services.

Our obligations

Expedia Corporate Travel may be required by law to disclose information you have provided in obtaining our travel products or services. Expedia Corporate Travel may also disclose information about someone who poses a threat to Expedia Corporate Travel's interests (such as customer fraud) or whose activities could bring harm to others. In addition, it may be necessary for Expedia Corporate Travel to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.

Other Web sites

There are several places throughout Expedia Corporate Travel that may link you to other Web sites that do not operate under Expedia Corporate Travel's information privacy practices. When you click through to these Web sites, Expedia Corporate Travel's information privacy practices no longer apply. We recommend that you examine the privacy statements for all third-party Web sites to understand their procedures for collecting, using, and disclosing your information.

Business Transactions Involving Expedia Corporate Travel Assets

In the event that we merge with another company or our stock or substantially all of our assets are acquired by a third party, customer information will be one of the assets transferred in connection with any such transaction.

Control over and access to your information

Expedia Corporate Travel believes that members and Website visitors should have control over the collection and use of their PII. You have access to your information in the following areas of Expedia Corporate Travel:

My Profile

The My Profile page allows Travelers who have registered on the Website to view and change their account settings, subject to any restrictions ("My Profile Restrictions") established by your company with respect to viewing or changing this information. The e-mail settings option lets these registered members change their e-mail address and subscribe or unsubscribe to the special e-mail promotional notification services. The information in the My Profile page of Travelers who are not registered on the Website will be provided by their Travel Managers, Arrangers or Global Arrangers. These Travelers may change their e-mail address and subscribe or unsubscribe by providing appropriate instructions to their Travel Manager, Arranger or Global Arranger. (Expedia Corporate Travel cannot be responsible for the failure of your Travel Manager, Arranger or Global Arranger to communicate these instructions to us.) You, your Travel Manager, Arranger and your Global Arranger can update or correct names, phone numbers, passport information, emergency contact information and any other information associated with your profile; and update your travel preferences. You can also change your password and e-mail address, and elect to have an automatic password sign-in when logging on to the Website. All of the foregoing options are subject to My Profile Travel Restrictions, if any.

My Trips

The My Trips page on the Website allows you to view, update, or delete any saved trip itineraries.

Communications from Expedia Corporate Travel

You will receive communications from Expedia Corporate Travel if and when you:

• Complete the Expedia Corporate Travel Program Application
• Sign up to become an Expedia Corporate Travel member
• Request to close an account
• Purchase travel, including Special Request inventory not directly available through the Expedia Corporate Travel site, via an agent or the Website
• Cancel or exchange a reservation
• Elect to receive promotional marketing communications
• Contact Expedia Corporate Travel with questions/suggestions
• Are asked to either complete a survey about your experience with our service or respond to inquiries about our services or our site
• Have travel plans that are disrupted, at which time you may receive a Travel Alert Notification
• Are being notified of new services or functionality that are added to the Website

Sign up to become an Expedia Corporate Travel member

When you visit the Website or sign up as a new Expedia Corporate Travel member, you may receive a "Welcome to Expedia Corporate Travel" e-mail. This e-mail contains your Member ID and describes the benefits of using Expedia Corporate Travel for planning and purchasing your travel needs. If you do not register to become a member of Expedia Corporate Travel, but rather allow your Travel Manager, Arranger or Global Arranger to book travel for you on the Website, the "Welcome to Expedia Corporate Travel" e-mail will be sent to the email address specified in your account.

Purchase travel

Each time you purchase travel through Expedia Corporate Travel, or change or cancel a confirmed travel reservation, you will receive confirmation of your travel itinerary via e-mail. Either you or your Travel Manager, Arranger or Global Arranger may maintain an additional list of email addresses that may receive notification of your travel purchases and/or online changes or exchanges. E-mail confirmations of travel purchases sent to you and to these additional e-mail addresses may contain the following information: an indication that a travel item was booked outside of company policy; company policies not adhered to; reason codes supplied for booking out of company policy; custom data fields and department codes, if relevant and if collection is required by your company. In the event that your travel plans are disrupted because of mechanical, weather, or carrier business conditions, Expedia Corporate Travel may contact you to inform you of these disruptions and help you make alternative travel arrangements. Any Travel Alert will be sent to the e-mail addresses specified within your account. If your travel was booked by your Travel Manager or Travel will be sent directly to your Travel Manager or Travel Arranger.

Elect to receive promotional marketing communications

By participating in the Expedia Corporate Travel Program, you may occasionally receive communication from us notifying you of special promotions or other travel news. Special promotional e-mail communications are intended to inform you of information, new or unique travel opportunities and special deals that are available from Expedia Corporate Travel.

You can opt out of your subscription to Expedia Corporate Travel's promotional e-mail services at any time on the My Profile page under the heading "E-mail settings," or by telling your Travel Manager, Arranger or Global Arranger that you no longer wish to receive such communications from Expedia Corporate Travel. (Expedia Corporate Travel cannot be responsible for the failure of your Travel Manager, Arranger or Global Arranger to communicate your preference to us. You can also unsubscribe from these communications at any time by following the instructions in the communication.

When you request assistance with viewing your itinerary, logging on to the Website, or accessing your account, we will respond to you via e-mail or telephone.

In addition, you may occasionally receive postal mail notifying you of special promotions or other travel news. You can unsubscribe from this postal mail service by following the instructions on the postal mail piece you receive.

Surveys

To help us improve Expedia Corporate Travel and serve you better, from time to time we may e-mail surveys to you to learn more about your experience with our site. You are under no obligation to respond to these surveys, and you may unsubscribe from receiving them by following the unsubscribe instructions in any such survey.

Protecting your information

We want our members and Website visitors to feel confident about using Expedia Corporate Travel to plan and purchase their travel. Expedia Corporate Travel has implemented a security program to keep information that is stored in our systems protected from unauthorized access.

Currently, Expedia Corporate Travel only stores the information you provide when registering to become an Expedia Corporate Travel member, create a travel profile, purchase travel, or use selected travel tools.

Our systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you send personal information to Expedia Corporate Travel over the Internet, your data is protected by Secure Socket Layer (SSL) technology.

Expedia Corporate Travel has also obtained a digital certificate from RSA Data Security, Inc., a top maker of hardware and software used to protect and manage computer network access. To view this Website certificate on each secured page, click on the image of the closed lock or the solid key on the bottom bar of your browser window. A small frame displaying Website security information will pop up.

• For Internet Explorer users: Click on the word "Subject" to verify that you are on the Website. Click on "Issuer" to verify the Website certification authority.
• For Netscape Communicator users: Click on "View Certificate" to verify that you are on the Website and to verify the Website certification authority.

Changes to the Expedia Corporate Travel Privacy Statement

This Privacy Statement was produced and posted on the Website on December 12, 2003. Expedia Corporate Travel reserves the right to modify or amend this Privacy Statement at any time and for any reason.

If you have questions about our Privacy Statement, please e-mail us.

Contacting Expedia Corporate Travel

We want to make sure you have control over your online travel experience as an Expedia Corporate Travel customer, from planning and purchasing your travel to protecting your personal information.

Expedia Corporate Travel customer service travel agents are ready to help with your Expedia Corporate Travel travel concerns 24 hours a day, seven days a week. When you need help, use our support and feedback form, located within the Customer Support section within the site. All e-mail receives a response within 24 hours. You may also call at any time the customer service number given to you upon company sign-up to speak to a representative personally. Agents will address any questions or concerns you may have about your Expedia Corporate Travel travel planning or purchases. We will do our best to respond to your request for assistance or other questions about Expedia Corporate Travel within 4 hours.

In addition, you may directly contact the travel supplier at the phone number or address provided on your travel itinerary.