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With an 11-to-one student to faculty ratio, Willamette University has earned a national reputation for its academic standards and exemplary citizenship.
Located in Salem, Oregon, the university's goals were to improve customer service, simplify the challenge of managing travel, save time, and lower costs.
Willamette University
"When one of our VIP travelers had a flight cancelled, the airline was unresponsive. The executive agent at Expedia Corporate Travel immediately took over, and got everything back on track. That's going above and beyond, and that's what keeps me with Expedia Corporate Travel."
"Karen, our Corporate Consulting Manager, is simply amazing. I know that when I have an issue or if one of my travelers needs help, that Karen will take care of it. Working with her gives me the feeling of confidence that I've chosen the right agency."
"Expedia's agents have been excellent with their hold times. Unlike other agencies, I know when I call that I'll be answered almost immediately, 24 hours a day, 7 days a week."
"Our Accounting Office loves the reporting tool. It's saved them a tremendous amount of time reconciling our corporate card expenses."
"Whenever we introduce ECT to a new traveler the reaction is always positive. Some of our travelers even ask 'Why didn't we do this sooner?'"
- Kindra Jordan
Director of Travel Services
Willamette University
The Challenge
- Lower travel costs for the University by implementing an corporate travel solution
- Simplify management of travel spend across departments
- Deliver personalized support for VIP travelers
- Select an agency that was responsive to Willamette's concerns
- Provide travel solution for visiting foreign students from partner university in Japan
The Solution
- Selected Expedia Corporate Travel for low transaction fees
- Online reports are quickly generated for each department or the entire university, allowing for easier tracking of travel costs
- VIP traveler needs are cared for by the Executive Agent desk
- Prior to launch, Karen, a Corporate Consulting Manager, was assigned to support Willamette's account
- Director of Travel Services created a unique traveler group within account to handle foreign student travel
The Results
- Transaction fees have decreased by 66%
- Accounting office uses online reports to streamline the corporate card reconciliation process
- Time savings have allowed the travel department to offer more value-added services to their travelers
- Director of Travel Services knows she can rely on Karen and the agents to promptly and effectively address any issues that arise
- Department can easily track whereabouts of staff and foreign students when they travel using Expedia Corporate Travel