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Customer Case Studies

salesforce.com

"They deliver greater savings because they deliver. Period."

- Steve Cakebread
Chief Financial Officer
salesforce.com

"Our average roundtrip airfare declined by over $100 when we switched to Expedia Corporate Travel. Our move to Expedia resulted in substantial savings for the company."

- Bill Kammerer
e-Business Officer
salesforce.com

The Challenge

Control Travel and Expense in line with growth
Find the right agency that can both maximize savings and provide the right policy, in-depth reporting, and trusted consultation
Find a solution that travelers will readily support

The Solution

As the number one online travel agency in the world, Expedia afforded several advantages: familiarity, ease-of-use and reliability
Full support by experienced corporate agents made it even easier to adopt – whether booking travel, or seeking en route assistance or online booking help
Taking advantage of consultative account managers that help maximize savings by advising on best practices, travel policies and reports

The Results

User adoption was fast and easy – within a couple months online bookings hit 75 percent and have stayed in that range
Cost per ticket went down $100 – a savings that went right to the bottom line
Average fees have declined by over 60 percent
salesforce.com's travelers are happy to use the solution