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Customer Case Studies

The Relizon Company

"We’ve been very happy with Expedia Corporate Travel. We utilize both the online tool and agent support, but because the tool is so user friendly, we repeatedly experience a monthly online adoption rate in the lower 90 percent range."

"Since we’ve been with Expedia Corporate Travel, our average ticket price (as compared to 2003) was down by 26 percent in September 2004."

- Amee Sherman
Travel Administrator
The Relizon Company

The Challenge

Streamline operations of travel management program
Empower travelers to book own travel
Eliminate need to have employees book exclusively through an agent
Lower travel costs
Create traveler accountability for booking options

The Solution

Expedia Corporate Travel replaced former agency and on-site agent operation
Travelers were already familiar with Expedia and wanted to try it
Travelers could book their own travel 24/7 and can rely on 24/7 agent support
On-demand reporting refreshed daily highlighted out-of-policy bookings
Travelers chose more costeffective travel option online by seeing more fares and options

The Results

Ease-of-use led to high online adoption of 90 percent
Average ticket price fell 26 percent as empowered travelers made better purchase decisions
Lower transaction fees spurred further savings
Immediate access to data created greater immediate accountability
Automatic notification of travelers when booking out of policy helped ensure negotiated rate options were optimized