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The Macerich Company is one of the largest owners/operators of regional malls in the United States and the largest in the Western United States.
As a dynamic company that continues to expand, Macerich was looking for a new technology-based corporate travel solution that could meet all of its travel needs and increase cost efficiencies.
The Macerich Company
"Macerich being a self-contained owner/operator/developer of regional malls, we were interested in aligning with a TMC that too owned, developed and managed their own online corporate travel product – no outsourcing, no finger-pointing, just a one-stop shop that continues to enhance and better understand the corporate travel customer."
"Expedia Corporate Travel helps us understand our travel activity and see where we're trending. We use this information to target travel vendors to gain sizeable discounts that provide measurable financial benefits to our company."
- Rosanna Anisimov
Travel Manager
The Macerich Company
The Challenge
- Leverage technology to expedite the travel planning process
- Reduce transaction fees
- Provide excellent service to executives with frequent, extended travel needs
- Eventually support a mandated travel program to further reduce costs and increase control
The Solution
- Macerich chose Expedia Corporate Travel because of its leading online booking technology
- Transaction fees both online and offline are much lower than previous agency
- Audrey, an Executive Agent provides personalized travel planning to Macerich's VIP travelers
- Macerich mandated Expedia Corporate Travel as its sole corporate agency
The Results
- Expedia Corporate Travel implemented new hotel feature as a result of Macerich's recommendation
- Transaction fee savings alone have reached over 50%
- Executives appreciate the attention to detail given by their Executive Agent
- Travel Manager leverages reporting capability of Expedia Corporate Travel to monitor Macerich's total travel spend