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InfoSpace, Inc. is a leading global provider and publisher of mobile content, products and services that enhance the wireless experience, making it easier for consumers to find and enjoy information, personalization and entertainment on the mobile phone.
In addition to savings, they required increased consistency in both customer service and travel policy enforcement.significant cost-savings through online adoption.
InfoSpace
"At InfoSpace, we've seen fee savings of 73% since switching to Expedia Corporate Travel. When I shared those results with our executives, they were ecstatic."
"Because the system is so complete and user friendly, it's rare that our users have to rely on the agents themselves. When they do, the agents are always well-versed in our corporate travel policy and provide the same direction every time. It's that consistency that makes our program that much easier to control."
"Our travelers are happier because they can go directly online to see all of their in-policy options and book right then. The online tool eliminates the 'back-and-forth' conversations with an agent that previously took so much time."
"Our employees appreciate the TripController™ features that are designed to help them stay within policy, and the notification e-mails are excellent at informing our finance department and the line managers both when, and why an employee has had to book outside of our policy."
- Jeannette Mandanas
Facilities Manager
InfoSpace
The Challenge
- Reduce agent transaction fees
- Provide consistent high level of customer service to travelers
- Tightly control travel costs by uniformly applying travel policy across all booking channels
The Solution
- Selected Expedia Corporate Travel and encouraged travelers to book online
- Implemented travel policy and out-of-policy notification measures to eliminate any unacceptable purchases
- Provided travelers with 24/7 access to agents who are well-versed in company's travel practices
- When assisting travelers, agents enforce the same policy rules as the online booking tool
The Results
- Online adoption immediately reached 75% and is now over 90%
- InfoSpace's transaction fees have decreased by 73% compared to the previous agency
- Finance and line managers are notified of all employee bookings and are immediately informed of out-of-policy purchases
- Travelers enjoy the convenience of booking online and the consistent support of expert agents when required
- Jeannette is able to oversee the travel program with ease, in addition to her other management responsibilities