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Humana Inc., headquartered in Louisville, Kentucky, is one of the nation's largest publicly traded health benefits companies, with approximately 7 million medical members.
As a leader in leveraging new technologies, Humana was looking to move from a long-standing traditional agency relationship to an online travel management provider in order to achieve a much higher rate of online adoption.critical piece of the pie.
Humana Inc.
"In our very first month of using Expedia Corporate Travel, we witnessed an immediate jump in our online adoption to more than 85%. Since then, it's continued to be that high or higher."
"Expedia Corporate Travel's dedication to client cost-savings by moving processes online was a key reason for selecting them as our corporate travel agency."
"The ability to quickly generate up-to-date reports online allows us to access the information we need, when we need it most."
"One of Humana's corporate strategic intents is to optimize our operating model by leveraging technology and processes to improve both quality and efficiency. Our selection of Expedia Corporate Travel supports this initiative. It enables our travelers to make intelligent travel choices quickly by guiding them towards the best in-policy options from a wide selection of inventory."
- Shelly Ford
Manager of Travel and Onsite Conference Support
Humana Inc.
The Challenge
- Dramatically increase online adoption
- Realize savings from lower fees and travel inventory costs
- Enable traveler self-service as much as possible
The Solution
- Humana selected Expedia Corporate Travel, the leader in online adoption
- Single Sign-on gives travelers direct access to online tool from the corporate intranet site, alleviating the need for additional passwords
- Detailed implementation plan and user training simplified the transition to the new agency
The Results
- Adoption jumped to 80% within first 6 weeks, now averages 89%
- Total fee costs have decreased by 52%
- Over 32% of exchanges are now transacted online
- Account Manager has become a trusted advisor to Travel Manager
- Up-to-date reports provide immediate access to critical information